FUNCTION

INSTRUMENTS

Monitor efficiency and performance of undertakings

1. Licences
2. Standards
3. Performance indicators
4. Data collection formats
5. Enforcement regulations

Receive and investigate complaints on prices and services and attach conditions to licences

1. Licences
2. Standards
3. Price/Tariff Models
4. Complaints procedure
5. Inspection Procedures

Receive and investigate complaints on common carriers and installations and attach conditions to licences

1. Licences
2. Standards
3. Guidelines
4. Inspection Procedures

Monitor and promote competition in energy sector with Zambia Competition Commission

1. Licences
2. Competition rules
3. Grid Code
4. Entry and Exit Rules

Design standards on quality, safety and reliability of supply with Zambia Bureau of Standards

1. Licences
2. Standards
3. Guidelines

Formulate measures to mitigate environmental impact of energy production, transportation and use

1. Licences
2. Standards
3. Environmental Guidelines

Recommend measures to minister through regulations

1. Licences
2. Regulations