Energy Regulation Board (ERB) evaluates ZESCOÃ¯Â¿Â½s performance on the Key
Performance Indicators (KPIs) on a quarterly basis in order to monitor
ZESCOÃ¯Â¿Â½s progress in improving efficiency and quality of service as
agreed under the Multi Year Tariff Framework (MYTF). As such for the
period January to September 2009 ZESCO performance has improved from
37% in the first quarter to 86.59% in the second quarter and 75 % in
the third quarter. ...