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The Energy Regulation Board (ERB) in collaboration with National Water Supply and Sanitation Council (NWASCO) and Communications Authority of Zambia (CAZ) on 3rd March 2007 launched the five Consumer Watch Groups (CWGs) from Ndola, Kitwe, Chingola, Luanshya and Mufulira at Edinburg Hotel in Kitwe.

The CWGs are expected to act as contacts with the communities in which they operate in terms of monitoring the performance of undertakings in the energy, telecommunications and water and sanitation sectors.

They will also follow up on unresolved consumer complaints with respective service providers. Additionally, the CWGs will sensitize the general public on energy, telecommunications and water and sanitation issues such as the need to pay for consumed services and avoiding illegal acts such as vandalism of installations.

During the launch, ERB acting director for Infrastructure and Operations Regulation, Mr. Lukonde Mfula called upon service providers to work closely with CWGs especially in resolving outstanding consumer complaints.

NWASCO and CAZ both expressed happiness at the launch of the CWGs and hoped it would strengthen community participation regulatory issues.

Meanwhile, Coordinator for the former Kitwe Water Watch Group, Joseph Tuntepe said he and other members of former Water Watch Groups were ready to work under the new arrangement which entailed enlarging the group and working with two other regulators in addition to NWASCO.

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