In view of the growing consumer concerns regarding the quality of products and services in the country, the regulators for energy, information and communication technologies and water and sanitation services will with effect from 2008 hold annual consumer conferences to sensitise consumers on their rights
Communications Authority of Zambia (CAZ), Energy
Regulation Board (ERB) and National Water Supply and Sanitation Council (NWASCO)
have been collaborating mainly through Consumer Watch Groups (CWGs) to sensitize
consumers on their rights and address consumer complaints on the quality of
services and products since 2005. This has been so because as regulators, we
recognise the importance of consumer involvement in regulation.
In view of the absence of adequate consumer
sensitization efforts in the country and in order to enhance consumer awareness,
we will be holding the first National Consumer Conference from 24th to 25th
January 2008. The national conferences will highlight the challenges consumers
face and develop suggestions on how these issues can be addressed by service
providers and regulators.
This year's national conference will be held under
the theme: "Consumer you have the power Towards an enlightened consumer in the
The national conference will seek to achieve the following:
Raise awareness on the roles and
responsibilities of consumers, service providers and regulators of
telecommunications, energy and water and sanitation services;
Avail service providers an opportunity to
outline the challenges and prospects; and
Provide a platform for consumers to offer
suggestions for improvement in the quality of services.
This year's theme is therefore a reminder that
consumers have the right to demand value for the money and ensure that service
providers meet consumer expectations.
The national conference will attract not less than
300 delegates from across the country, who will discuss the challenges they face
and suggest ways of strengthening consumerism in Zambia, among other issues.
As regulators we believe this is an opportunity for
members of the public to take a more participatory role in addressing and
finding solutions to consumer concerns. It is our pleasure therefore, to launch
the first National Consumer Conference as a necessary forum to highlight the
plight of all consumers in Zambia. Members of the public are invited to
participate in the conference to be held at Mulungushi International Conference
Centre and make a difference to service provision in Zambia.
Mr. Shuller Habenzu
Chief Executive Officer
Communications Authority of Zambia
Mr. Silvester H. Hibajene
Energy Regulation Board
Mr. Osward Chanda
National Water Supply and Sanitation Council