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ZESCO Key Performance Indicator Assessment

The Energy Regulation Board (ERB) evaluates ZESCOâs performance on the Key Performance Indicators (KPIs) on a quarterly basis in order to monitor ZESCOâs progress in improving efficiency and quality of service as agreed under the Multi Year Tariff Framework (MYTF). As such for the period January to September 2009 ZESCO performance has improved from 37% in the first quarter to 86.59% in the second quarter and 75 % in the third quarter.

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