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The mandate of the ERB is to regulate the energy sector in line with the provisions of the Energy Regulation Act Cap 436 of the Laws of Zambia. The specific functions of the ERB as provided in the Act are;
  1. To issue licenses;
  2. To monitor the efficiency and performance of the undertakings, having regard to the purposes for which they were established;
  3. To receive and investigate complaints from consumers on price adjustments by any undertaking, and regulate such adjustments by the attachment of appropriate conditions to licenses held by undertakings or by such other means as the Board considers appropriate;
  4. To receive or investigate complaints from consumers and licensed undertakings on services provided by the undertakings and regulate such services by the attachment of appropriate conditions to the licences held by undertakings or by such other means as the Board considers appropriate;
  5. To approve the location and construction of, and receive and investigate complaints concerning the location or construction of any common carrier or any energy or fuel facility or installation or the carrying out of any works by any undertaking, and regulate such location and construction by the attachment of appropriate conditions to licenses held by undertakings;
  6. In conjunction with the Zambia Competition Commission established under the Competition and Fair Trading Act,
    1. Investigate and monitor the levels and structures of competition within the energy sector with a view to promoting competition and accessibility to any company or individual who meets the basic requirements for operating as a business in Zambia, and
    2. Develop and implement appropriate rules to promote competition in the energy sector;
  7. In conjunction with the Zambia Bureau of Standards, established under the Standards Act, design standards with regard to the quality, safety and reliability of supply of energy and fuels;
  8. In conjunction with the Environmental Council of Zambia established under the Environmental Protection and Pollution Control Act, formulate measures to minimise the environmental impact of the production and supply of energy and the production, transportation, conversion, storage and use of fuels and enforce such measures by the attachment of the appropriate conditions to licences held by the undertaking; and
  9. To make recommendations to the Minister as to the measures to be taken through regulations to be made under this Act

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