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ERB Holds Public Meetings in Northern and Eastern Provinces

The Energy Regulation Board (ERB) held public meetings in Kasama and Chipata in August 2007 to sensitise electricity consumers on the Electricity Consumer Charter. The meetings attracted a number of residents who expressed their dissatisfaction with the quality of electricity services in both towns.

Since the Consumer Charter was launched in February 2007, the ERB has been visiting various parts of the country to sensitise electricity consumers about their rights and obligations with regard to the provision of electricity services.

ZESCO Limited, being the major electricity service provider in the country, has been engaged to re-affirm its commitment to deliver quality electricity services. To that end, ZESCO has been making presentations alongside ERB at such public meetings.

In Chipata, ZESCO regional management highlighted the major problem they faced in delivering quality services as the growing demand against the limited capacity. ZESCO acknowledged that there was a high incidence of low voltage in the province of late. However, the utility indicated that they were on course to improve quality of service by upgrading some of the infrastructure.

Zambiaâââs first ever electricity consumer charter was adopted as a practical step to highlight consumer rights and responsibilities, utility obligations and regulatory functions in ensuring a high quality of electricity services. The charter has been used to enhance electricity consumersâââ awareness about their rights.

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